Policies

Great relationships require boundaries...

We’re in the people pleasing business and strive to convert all of our customers into raving fans. It’s a tall order and isn’t always possible. However, we will always  treat people with respect and kindness. We only ask that our customers extend the same courtesy to us. Please familiarize yourself with our policies as we’d rather not have any misunderstandings.

We are operating on an appointment basis and are not accepting walk-ins at this time.

Please don’t enter the salon without notifying us of your arrival. When you arrive, call the salon and we’ll let you know when to come in.

Paisley & Stripe in Overland Park: 913-469-4247

Paisley & Stripe in Lawrence: 785-551-7222 or 785-551-8808

Salon staff and customers must wear a mask at all times while in the salon. Please bring your own mask. If you are receiving a color service, your mask may be stained during the process. So please wear one that you don’t mind staining. If you arrive without a mask, you may purchase one of ours (while supplies last), otherwise, we won’t be able to perform your services and you’ll be charged a no-show fee.

After being notified that your stylist is ready for you, come to the door and wait. Your stylist will meet you there. At that time, we will take your temperature with a non-touch thermometer. If you have a fever, we will reschedule your appointment (we will not charge you a no-show fee). Before entering the salon, we will have you sanitize your hands.

You must come to your appointment alone. If you have a driver or a guest with you, they are required to stay outside.

You may bring your phone, a credit or debit card (as we will not be accepting cash), and your keys with you. Please leave jackets, purses and so-forth in your vehicle if at all possible .

Also, with the restrictions, we’re not able to service as many customers as we usually do, so be on time for your appointment. Running late will not be an option. If you are late, and we aren’t able to perform your services, you will be charged our no-show fee.

If you need to buy products and you don’t have an appointment, please call ahead and pay for the products, we will bring them out to you.

Finally, please be patient with us. We are working very hard to keep our staff and our customers safe. We really appreciate each and every one of you and really want to do your hair for you. If you have any questions or concerns regarding our policies and procedures, don’t hesitate to talk to us about it.

SERVICES

Services are non-refundable. However, we want you to be thrilled with your hair and are more than happy to make any necessary adjustments to the service. If you are unsure or unhappy about the results, the time to say something is before you pay.  However we allow our customers a one week grace period. You’ll be rebooked with the stylist who performed your service for any touch-ups.

HAIR CARE PRODUCTS

We will gladly refund or exchange hair care products within 30 day’s of purchase. We cannot, however, refund or exchange brushes, electric styling tools or hair extensions.

We require 24 hours notice for cancellation or rescheduling an appointment. If you miss an appointment, you will be charged for the scheduled service(s) and we will not schedule another appointment for you until the fee has been paid.

If you are more than 15 min. late for an appointment, we may not be able to perform the service(s) you were scheduled for and may have to reschedule. The cancellation/no-show policy will apply.

 

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