Great relationships require boundaries...
We’re in the people pleasing business and strive to convert all of our customers into raving fans. It’s a tall order and isn’t always possible. However, we will always treat people with respect and kindness. We only ask that our customers extend the same courtesy to us. Please familiarize yourself with our policies as we’d rather not have any misunderstandings.
We are operating on an appointment basis and are not accepting walk-ins at this time.
In Lawrence and Overland Park, salon staff and customers are not required to wear a mask while in the salon at this time. However, if you’d prefer your stylist to wear a mask during your appointment, please ask! We’ll be happy to accommodate you!
As per Kansas City’s masking ordinance, as of Monday, August 2nd, we will be requiring both stylists and clients to wear a mask while in the salon. Thank you for your understanding.
If you are experiencing symptoms of COVID-19, we ask that you please call and reschedule your appointment.
As always, please be on time for your appointment. As per our no-show/cancellation policy below, if you are late, and we aren’t able to perform your services, you will be charged our no-show fee.
Services are non-refundable. However, we want you to be thrilled with your hair and are more than happy to make any necessary adjustments to the service. If you are unsure or unhappy about the results, the time to say something is before you pay. However we allow our customers a one week grace period. You’ll be rebooked with the stylist who performed your service for any touch-ups.
HAIR CARE PRODUCTS
We will gladly refund or exchange hair care products within 30 day’s of purchase. We cannot, however, refund or exchange brushes, electric styling tools or hair extensions.
We require 24 hours notice for cancellation or rescheduling an appointment. If you miss an appointment, you will be charged for the scheduled service(s) and we will not schedule another appointment for you until the fee has been paid.
If you are more than 15 min. late for an appointment, we may not be able to perform the service(s) you were scheduled for and may have to reschedule. The cancellation/no-show policy will apply.