At Paisley & Stripe, we pride ourselves on delivering exceptional customer experiences and transforming every guest into a loyal fan of our salon. While we aim to exceed expectations, we understand that perfection isn’t always possible. However, you can always count on our team to treat you with respect, kindness, and professionalism. In return, we kindly ask that our clients extend the same courtesy to our stylists and staff. To ensure a smooth and enjoyable experience for everyone, we encourage you to review our salon policies to avoid any misunderstandings. Your satisfaction and mutual respect are the foundation of our success.

Privacy policy.

Privacy Policy and Terms of Service

Refunds on Services
At Paisley & Stripe, services are non-refundable. However, we are committed to ensuring that you are thrilled with your hair. If you are unsure or unhappy with the results, please speak up before you pay. Additionally, we offer a one-week grace period for adjustments. During this period, you can be rebooked with the same stylist who performed your service for any necessary touch-ups. Your satisfaction is our priority, and we’re here to make it right.

Services
All services provided at Paisley & Stripe are non-refundable. While we strive to deliver exceptional results, if there are concerns about your service, we encourage you to share them with us before payment. To further ensure your satisfaction, we allow a one-week grace period for adjustments, during which you may schedule a follow-up appointment with the same stylist.

Hair Care Products
We are happy to offer refunds or exchanges on hair care products within 30 days of purchase. Please note that we cannot accept refunds or exchanges for brushes, electric styling tools, or hair extensions. These items are final sale to ensure hygiene and quality standards.

Cancellation and No-Show Policy
We value our stylists’ time and ask that you respect our scheduling policies:

  • Cancellation/Rescheduling: We require at least 24 hours' notice for cancellations or rescheduling of appointments. Failure to provide sufficient notice will result in a charge for the scheduled service(s).

  • No-Shows: If you miss an appointment without prior notice, you will be charged for the scheduled service(s). Future appointments cannot be booked until this fee has been paid.

  • Late Arrivals: If you arrive more than 15 minutes late for your appointment, we may not be able to perform the scheduled service(s). In such cases, the cancellation/no-show policy will apply, and you may need to reschedule.

Contact Us
If you have any questions or concerns about our policies, please don’t hesitate to reach out. We are here to provide exceptional service and ensure your satisfaction.